This policy applies to all online communication with Vibrant Souls, including via websites, ecommerce, online surveys, email and social media.
When you provide us with online information through our website, we respect your privacy. Our promise to you is that we will never sell, dissect, decimate, share, or trade your information. We have never, and will never, sacrifice our customers’ personal information for the purpose of extending marketing relationships with outside firms.
It is important for you to understand what information we do collect about you during your visit and what we do with that information.
1. Information Collection and Use
Vibrant Souls may use the information that you provide to fulfill your request for a product, information, or other service, or respond to an email or other request, as well as to create and deliver to you our newsletters or surveys, communications containing product information, usage tips or promotions, help improve our website(s) or services, or customize visitors' experience at our website(s). We do not share your credit card or other account information with unaffiliated third parties unless you authorize us to do so, or if it is necessary to fulfill our responsibilities including, but not limited to, delivering a product or service that you order. If you prefer not to receive email marketing communications from us or from third parties, please see Section 6 below. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
Should you decide to submit a testimonial about your experience with our products, you may do so anonymously. If you choose to provide your name, we will only publically attribute your quote to your first name. If you would prefer to that we use a false name, please let us know in writing. Testimonials may be shared in Vibrant Souls marketing materials, including but not limited to print brochures, website and social media outlets.
We may also collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. Information gathered may be used in aggregate form for internal business purposes, such as generating statistics and developing marketing plans. We may share or transfer such aggregate, non-personally identifiable information with or to our affiliates, licensees and partners.
2. Ensuring Your Security
We use Infusionsoft to run our shopping cart because it meets a high level of PCI security standards. Infusionsoft is a Level 1 e-commerce application service provider. As a Level 1 Service Provider, they must comply with a rigorous set of standards set forth by the Payment Card Industry Data Security Standard (PCI DSS). The PCI standards require that their shopping cart use data encryption, network firewalls and secure transmission, storage and disposal of credit card information.
Our Infusionsoft shopping cart is embedded on the Vibrant Souls website (www.soulvibrance.com), and you can therefore remain on the Vibrant Souls website throughout the duration of your shopping experience.
3. Technology Utilized
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Clear gifs are not tied to users' personally identifiable information.
4. Third Parties
We may rely on other companies and individuals to perform functions on our behalf. Examples include data analysis firms, customer support specialists, webhosting companies, and fulfillment companies (e.g., companies that fill product orders or coordinate mailings.) We may share personally identifiable information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose.
5. Notification of Changes
6. Email Marketing
We want to communicate with you via email correspondence only if you want to hear from us. When you purchase a Vibrant Souls product, we may from time to time send you email messages describing new products, special offers, and great values. If for any reason you would no longer like to receive email messages from the Vibrant Souls product you purchased, you can remove yourself by clicking on the “unsubscribe” link in any e-mail.
Your privacy is important to us, and for this reason we will never share or sell your email address with any third parties for direct marketing purposes. Please note, if you decide not to receive marketing emails from Vibrant Souls, you may still receive "Transactional" email messages regarding your order (i.e. order confirmation, shipping information, customer service notifications, etc.) If you have questions or concerns regarding this statement, please contact us at email@example.com.
At all times, we reserve the right to disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request; to protect Vibrant Souls’ rights or property (including without limitation in the event of a transfer of control of Vibrant Souls company, affiliate or brand, or substantially all of its assets) or during emergencies when safety is at risk, or for credit fraud protection and risk reduction purposes.